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FAQs

FAQ 09/13/2013 Q: Any confusion for billing address A: The billing descriptor of your order maybe different from our site, please kindly confirm and trust the billing descriptor in the transaction confirmation email from our payment service center, feel free to contact us if you have any problem. Q: Can your DVDs be played in an AU DVD player? A: Yes, our DVDs are region free and they are compatible for all regions including AU DVD player. We will offer you some details about the regions for DVD players. There are 8 region codes in use throughout the world: Region 1 - Canada, United States, U.S. territories, Bermuda Region 2 - Europe, Western Asia, Egypt, Japan, Lesotho, South Africa, Swaziland, British overseas territories, French overseas territories, Greenland Region 3 - Southeast Asia, South Korea, Hong Kong, Macau, Taiwan Region 4 - Australia, New Zealand, Oceania, Central and South America, Caribbean, Mexico Region 5 - Africa, Central and South Asia, Belarus, Mongolia, North Korea, Russia, Ukraine Region 6 - Mainland China Region 7 - Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and "media copies" of pre-releases in Asia) Region 8 - International venues such as aircraft, cruise ships, etc. Additionally, DVDs may be encoded as Region 0, or Region All, which means that they are compatible throughout regions 1-6. Similarly, some DVDs region encoding may be listed as 1,2,3,4,5,6 which also indicates compatibility in all regions. Q: Do you ship worldwide? A: Yes, we do ship to the most countries of the world except a few remote locations which are not covered by EMS or DHL. Q: Do you provide other shipping method? A: The main delivery methods we currently adopt are DHL & EMS. Other shipping method depends on countries. Currently we offer free shipping to countries including United States, United Kingdom, France, Australia, Canada, Japan, South Korea, Singapore and New Zealand. Q: Is there any Customs Duty I need to pay? A: No, there is no import customs duty on all the products from our website. We will declare the item as "GIFT", so there will be no duty to be charged. Q: Do you accept other payment? A: We only accept VISA Credit/Debit Card currently. And Western Union is also acceptable. Make sure you have chosen the right method so that your transaction goes smoothly here. Q: How can I do payment by Western Union? A: Bring your cash to any Western Union agency nearby you, money arrives in 1-2 days. Western Union Payment, which is recognized for sending money quickly, reliably, and conveniently, is more suitable for large order payment. Western Union You don't need to have bank account or credit card, just bring your cash go to one of 245,000 Agents nearest to you, pay some fees, and we will receive your payment within 1-2 days mainly. More information about Western Union, please visit http://www.westernunion.com Q: Is there any guidelines for Credit Card payment? A: Yes, we have. For proper credit card verification, the billing address on your order must be matched with the billing address on your credit card. Please make sure that your name and address appears exactly the same as the billing statement on your credit. If your card has a security code, it must be entered totally correct on the payment screen. If a hold of $1 on your bank statement when your transaction or credit card was not authorized in the online store, don't worry. That is because of our online store needs to authorize at least this amount to process your payment request. This is no fees and you will not be charged for it. If a corporate card is used by you, check the card holder or your accounting department to verify the name and billing address of the card holder. Corporate card orders must use the name of the card holder in the billing address as well, not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped. Q: It seems like I have been charged twice! What can I do? A: Chances are that there is something wrong with our system. If you truly believe that you have been charged twice, could you please kindly provide us the screen capture of your trading record? Our Gmail address is hotdvdmovie@gmail.com. We will contact the bank via it as soon as possible. Once confirmed, we'll refund you, rest assured! Q: Why it says that my credit cards number is wrong? A: We perhaps encountered a problem for the system and we need a little time to fix it up. It will not take a long time or you can try it again later. Would you mind to pay it by western union payment method? You can enjoy more discounts with Western Union in our website. Q: Do you provide drop shipping service? A: Yes, we do. Please confirm the shipping address with us. Q: How long does the delivery take? A: Normally it will be 7-15 days of delivery period to US, and 7-15 days to AU. However there are some unpredictable or inevitable factors which might cause delay. Hope you can understand us in this case. Q: Order can't be received by the estimated delivery date? A: If you order does not arrive by the estimated delivery date, please check the tracking information of your item via a traceable method (such as dhl, USPS, Parcelforce, auspost, canadapost). If the information is available, please read through the following options: Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Tracking information indicates the package is undeliverable: It might happen when the package is being returned to us, or the address you offered is incorrect. Do not hesitate to contact us for more information on undeliverable items. No tracking information available: If you can't locate any tracking or delivery information about your items, there might be something wrong and please contact our customer service team. Please confirm your shipping address is correct when writing to us about lost packages. Q: What caused the delay of my item? A: Normally it takes 5-8 days for the item to reach your place unless there are some unpredictable factors such as the bad weather or the heavy transportation jam. Hope you can understand us in this case. And also the remote location also leads to delay of the item. Therefore make sure that the address and contact number you provide us when placing the order is correct. They make it easier for prompt delivery. Q:Why my order is delayed for shipment after I have set the orders for at least 2 days? A: Normally your items will be shipped out in 24-48 hours once payment confirmed. Your item is on the way but we do not update our website. This also might lead to a shipment delayed status. We will keep you informed the tracking number soon later once we update. Do not worry. Q: Package or products broken when received? A: If you find any faulty items or damages in package when received, would you mind to take a photo of the broken items and provide your EMS or DHL record in order to prove the DVD is damaged during the shipping process. If it proves to happen because of our fault, please deny the parcel and contact our customer service as soon as possible. Q: My disc won't work! What do I do? A: Usually, it might happen due to incorrect handle method with the discs (ie. fingerprints or scratches on the read surface, discs forcibly removed from their casing causing cracks). It is most unusual for a disc to be faulty in any way when produced. There are rare instances of faulty batches which usually are been resulted in product recalls. Therefore it is imperative that you may check for any of these problems before contacting us. If it still does not work, please keep informed us and we will solve your problems as much as we can. If you cannot find the answer you want through our FAQ, do not hesitate to contact our customer service via hotdvdmovie@gmail.com
   
 
 
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